Effective January 1, 2023
California and Virginia residents: see the “State law privacy rights notice” section below for important information about your personal information and rights under applicable state privacy laws.
Residents of the United Kingdom and the European Economic Area: see the “European Economic Area and United Kingdom privacy notice” section below for important information about your personal information and rights under applicable law.
Personal information we collect
Account data that you provide to create an account on the Sites or Services, including your name, email, password, address, and phone number.
Profile data that you choose to add to your profile on the Sites or Services, such as your name, location (e.g., city, country), company, website URL, biographical details, and profile photo.
Communications that we exchange with you, including when you contact us with questions or feedback.
Payment and transactional data needed to complete your orders on or through the Sites and Services (including name, email, address, payment card information, billing information), and your transaction history and serial numbers.
Marketing preference data, such as your preferences for receiving our marketing and other communications.
User-generated audio content that you upload, generate, transmit, or otherwise make available through the Services, as well as associated metadata. Metadata includes information on how, when, where, and by whom audio content was created or collected, and how that content has been formatted or edited.
User persona data, such as basic demographic information as well as how you identify as a music producer, audio engineer, etc., the types of projects you work on, and other information about how you may prefer to use the Services, which may be provided through surveying or deduced through the Services.
Third-party sources. We may collect personal information about you from other sources. These sources may include:
Retail partners, such as partners we bundle our products with or rent-to-own platforms you may use to install iZotope products.
Audio libraries, such as commercially available online markets to license sound files
Public sources, such as social media accounts when you choose to post or communicate with us through such platforms.
Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Sites and Services, our communications and other online interactions, such as:
Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language based on site specifications, mobile device carrier, and general location information, such as city, state, country, geographic area, or time zone.
Digital audio workstation data, such as workstation name, format, and version.
Online activity, such as pages, screens, or features on the Sites or Services you viewed, how long you spent on a page, screen, or feature, access times, and duration of access, information about your activity on a page, screen, or feature, navigation paths between pages, screens, or features, the website you visited before browsing our Sites, or whether you have opened our marketing emails or clicked links within them.
Cookies. Some of our automatic data collection is facilitated by cookies and similar technologies. For more information, see our Cookie Notice.
How we use your personal information
We use your personal information for the following purposes or as otherwise described at the time of collection:
Service delivery. We use your personal information to:
- provide, operate, and improve the Sites, Services, and our business;
- establish and maintain your account and user profile on the Sites and Services;
- communicate with you about the Services, including by sending announcements, updates, security alerts, and support and administrative messages;
- understand your needs and interests, and personalize your experience with the Services and our communications; and
- provide support for the Services, and respond to your requests, questions, and feedback.
Research and development. We may use your personal information, including audio content, for research and development purposes to analyze and improve the Sites, Services, and our business. As part of some of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Sites and Services, and to promote our business.
Marketing and advertising. We, our service providers, and our third-party advertising partners may collect and use your personal information for the following marketing and advertising purposes:
- Direct marketing. We may customize and send you direct marketing communications, such as newsletters, loyalty offers, and raffle opportunities, as permitted by law. You may opt-out of our marketing communications as described in the Opt-out of marketing communications section below.
Compliance and protection. We may use your personal information to:
- comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
- protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);
- audit our internal processes for compliance with legal and contractual requirements and internal policies;
- enforce the terms and conditions that govern the Sites and Services; and
- prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
Retention. We retain personal information where we have an ongoing legitimate business need to do so (for example, to provide you with a product or service you have requested; to comply with applicable legal, tax or accounting requirements; to establish or defend legal claims; or for fraud prevention). Whether the retention period is sufficient to fulfill such purposes is the primary criteria for determining the duration of the retention period. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will store your personal information and isolate it from any further processing until deletion is possible.
How we share your personal information
Service providers. Companies and individuals that provide services on our behalf or help us operate the Sites, Services, or our business (such as hosting, information technology, customer support, email delivery, marketing, and analytics, among other functions) to facilitate the provisioning of such services.
Payment processors. Any payment card information you use to make a purchase on the Sites is collected and processed directly by our payment processors.
Advertising partners. Third-party advertisers and advertising companies for the interest-based advertising purposes described above. Advertisers whose ads are posted on our Sites and Services may be able to infer information about you when you click on those ads (e.g., that you are interested in music production).
Other users and the public. Your first name and the first initial of your last name along with the title and content of your product review may be visible to the public if you choose to submit a review on our Sites.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the purposes described above.
Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, iZotope or our affiliates (including, in connection with a bankruptcy or similar proceedings).
You have the following choices with respect to your personal information. Depending on the nature of the choice you would like to exercise, we may need to verify your identity before honoring your request.
Access or update your information. If you have registered for an account on the Sites or Services with us, you may review and update account information by logging into the account.
Delete your data. You may request to delete the personal information you have provided through the Sites or Services by submitting a request through our pesonal data rights request form.
Delete your iZotope account. You may request to delete your iZotope account by submitting a request through our pesonal data rights request form.
Opt-out of marketing communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by submitting a request through our personal data rights request form. You may continue to receive service-related and other non-marketing emails.
Cookies. For information about cookies employed by the Sites and Services and how to control them, see our Cookie Notice.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals except where we expressly indicate otherwise. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Declining to provide information. We need to collect personal information to provide certain Services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those Services.
Other sites and services
The Sites and Services may contain links to websites, mobile applications, resources, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. iZotope has no control over these websites, mobile applications, or online services operated by third parties, and is not responsible for their content or their security and privacy practices. We advise you to read the privacy policies of those websites, mobile applications, and other online services thoroughly, so that you are aware of the manner in which they will use your personal information.
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all Internet and information technologies, and, as such, we cannot guarantee the security of your personal information.
International Data Transfer
We are headquartered in the United States and have an office in Germany, and we may use service providers that operate in other countries. Your personal information may be transferred to the United States, Germany, or other locations where privacy laws may not be as protective as those in your state, province, or country. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
The Sites and Services are not intended for use by children under 16 years of age. If we learn that we have collected personal information through the Sites and Services from a child under 16 without the consent of the child’s parent or guardian, as required by law, we will delete it.
European Economic Area and United Kingdom privacy notice
The information provided in this section applies only to individuals in the European Economic Area, United Kingdom and Switzerland, which we refer to in this notice collectively as “Europe”.
Data Protection Officer. Our data protection officer can be reached at email@example.com or at the contact details above.
United Kingdom Representative. DataRep, BPM 335368, 372 Old Street, EC1V 9AU, London, United Kingdom. Contact at www.datarep.com/data-request