iZotope Product Portal FAQs

March 22, 2018

What determines if a product appears in Product Portal?

There are several ways products can be added to your account and visible in Product Portal:

  • You downloaded a product demo

  • You purchased a product directly from iZotope

  • You added a serial number from a retail purchase in Product Portal or on izotope.com

  • You have a previously installed product on your computer

 

Why don’t certain products appear in Product Portal?

There are a few reasons you may not see a product you own in Product Portal:

Some users have multiple accounts, make sure that you are signing in with the same account you made a purchase with. For products purchased through retail partners you will need to sign in, and click the plus button to add the product to your account using the serial number you were provided.

If you cannot locate an account or if you would like to submit an account merge request please contact Customer Care here. We can also help if you need products moved between accounts or to find missing products.

Some legacy products are not supported in Product Portal. See below for the complete list of supported products.

Some licensed iZotope products like Mastering and Repair Suite come packaged with other 3rd party software and may not be supported in Product Portal.

 

What products does Product Portal support?

iZotope Product Portal supports the following iZotope products:

  • Alloy 2
  • BreakTweaker (including all expansion libraries)
  • DDLY
  • iDrum
  • Insight
  • Iris 2 (including all expansion libraries)
  • Mobius Filter
  • Nectar 2
  • Nectar 2 Production Suite
  • Neutrino
  • Neutron
  • Neutron Elements
  • Neutron 2
  • Ozone 6
  • Ozone 7
  • Ozone 8
  • Ozone Imager
  • RX 4
  • RX 5
  • RX 6
  • RX Final Mix
  • RX Loudness Control
  • RX Plug-in Pack
  • Stutter Edit (including all expansion libraries)
  • Trash 2 (including all expansion libraries)
  • Vinyl
  • VocalSynth
  • VocalSynth 2

 

My products are not installing through Product Portal, what can I do?

Make sure that your Product Portal app is up to date. You can install the latest version from our site: https://www.izotope.com/en/support/authorization/about-product-portal.html

Product Portal will give you an error message if there is no internet connection.

 

How do I reinstall Product Portal?

The uninstaller for Product Portal is located in the following directories:

Mac: Mac HD/ Library / Application Support / iZotope / Product Portal

PC: Open the Add or Remove Programs menu by searching this in Windows search.

Then Navigate to the search window for uninstalling or moving an app and search for Product Portal. Then click the uninstall button.

 

My product shows “Authorized to iLok” but it still opens in trial/demo mode?

“Authorized to iLok” means that your account shows this license has been deposited to an iLok account. There are a few steps that you must complete to use your product:

  • Install the latest version of iLok License Manager found here

  • Next follow these steps to add your license to your iLok USB key:

    • Connect your iLok USB key to your computer, then launch iLok License Manager and sign in using your iLok User ID

    • Click your username after signing in, then click the Available Tab and select the product license(s) you wish to activate

    • With the license(s) highlighted, click the Activate button (check mark) in the top right corner of the window

    • Select the desired, connected iLok USB key as the activation destination

    • This will enable you to use your iZotope software whenever this iLok key is connected to your computer.*

*You may be prompted to verify authorization info when you first launch an application or plug-in

 

I own 3 licenses for the same product, why do I only see one in Product Portal?

Product Portal shows you the state of each product on the current computer. If you own multiple licenses for the same product it will only show up once because a specific product version can only be installed once on any single computer.

If you would like to view all of your licenses, including legacy and licensed products, head over to Purchase History in the Options Menu:

  • Open Product Portal and log in if necessary

  • Select the Options Menu (three horizontal sliders at the top right of the window)

  • Select Purchase History*

*Purchase History will show orders and activations as separate items, products purchased directly from iZotope using this account will typically appear twice in the purchase history.

 

I see an error message when trying to install Product Portal on my Mac. What does this mean?

Recently Apple released an update to OS X High Sierra with version 10.13.4. Included with this release is a new warning error that will appear the first time you launch any 32 bit application. 

 

apple_error

 

Here is Apple’s knowledgebase article regarding this message:

https://support.apple.com/en-us/HT208436

The Product Portal installer is 32 bit, so even though the application itself is 64 bit you will see this message once during installation. This will not prevent you from installing or using Product Portal or your plug-ins, simply click “OK” to continue.

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