May 12, 2016
Here are the most common error messages you may encounter when attempting to authorize your iZotope product(s), what they mean, and how to resolve them:
If you see this error message, you have already registered your iZotope product license under a different e-mail address. You will need to enter the same e-mail address to successfully authorize.
If you are unsure of which e-mail address you originally used, please email iZotope support with your name and serial number.
This error will appear if your serial number has been entered incorrectly. All iZotope serial numbers will follow this format:
Make sure to include all digits, including the "SN" and product name. If you continue to see this error, double-check the serial number for typos.
This means you have already authorized your iZotope license to an iLok account. In this case, you may simply uncheck the "Use iLok authorization" option to authorize with challenge/response.
If you are having issues setting up iLok authorization, check out this article for more information.
This error will appear when the serial you have entered is valid, but for a different iZotope product. Please verify the name of the iZotope plug-in you are loading, and make sure it matches your serial number.
If you still have issues, please contact iZotope Support for assistance.