Experienced customer service leader brings technology expertise to expanding audio tech company
Cambridge, MA (April 1, 2015) – iZotope, Inc., a leading audio technology company and winner of the SBANE Innovation Award in 2014, has hired Andrew Jobson as its Customer Care Director. The newly created position reflects iZotope's commitment to assist, educate, and inspire existing customers as well as audio enthusiasts worldwide.
Jobson will lead iZotope's team of front-facing customer loyalty ambassadors. The team provides service and support to all users, driving customer feedback back into iZotope's product development process.
"Andrew shares our desire to continually evolve and improve the overall customer experience at every opportunity," explains Brian McQuoid, iZotope's Chief Operating Officer. "We strive to build the best possible products for every working musician and engineer out there using our tools."
With 20 years of customer service experience in the technology field, Jobson brings a wealth of expertise building top-notch customer care organizations. As Paypal's former Lead Manager for North American Global Operations, he delivered customer care strategy and execution and provided industry coaching through innovative leadership to 200+ employees. Jobson was also hand-picked for the international eBay Emerging Leader Program, a comprehensive, rigorous Leadership and Management training program.
"I've had the good fortune to have lived in several countries and experience good and bad customer service," adds Jobson. "I'm excited to contribute my passion for world-class customer engagement to a growing company and help shape the culture."
About iZotope, Inc.
iZotope makes innovative products that inspire and enable people to be creative. Based in Cambridge, Massachusetts, iZotope has spent over a decade developing award-winning products and audio technologies for professionals and hobbyists alike. Experienced by millions of people in over 50 countries, iZotope tech is a core component of GRAMMY-winning music studios, Oscar- and Emmy-winning film and TV post production studios, and prominent radio studios, as well as basement and bedroom studios across the globe. In 2014, iZotope was honored with an Emmy® Award for Outstanding Achievement in Engineering Development for its flagship audio repair suite, RX®.
For more information on iZotope products, please visit www.izotope.com.