Website Operations Specialist

We are looking for a Website Operations Specialist to support day-to-day functions of our web properties. The ideal candidate is a self-starter, an excellent problem solver, and has high attention to detail. This role works cross-functionally in the organization to publish new content, implement quality assurance best practices, manage web projects, and improve the overall experience of our website.

The role will be a mix of ongoing quality monitoring, site content management, along with project-based operational and product advancements. Through this position, you will see all aspects of the business come together to form a finished ready-for-market experience.

Responsibilities will include:

  • Daily publishing of e-commerce and product page content
  • Implement promotions, sales, and site-wide events across the US and international markets
  • Write, add, and edit product copy as well as handle translated text with an understanding of the impact of accurate product information on the customer shopping experience
  • Maintain back-end website configurations
  • Perform general manual QA of our web properties and routine performance monitoring
  • Create new process efficiencies and automations for web content creation
  • Troubleshoot website errors 
  • Take the lead on quality assurance projects including coordinating end-to-end QA and UAT prior to each web deployment
  • Develop testing scenarios for new feature QA and UAT, including testing websites across browsers, operating systems and devices
  • Participate in site features research, testing, and implementation
  • Troubleshoot and fix incoming bug tickets including broken links or images.
  • Monitor Google Search Console for improvement opportunities and implement 301 redirect requests
  • Implement tracking pixels and other custom scripts
  • Monitor website goals, funnels, and other metrics. Ensure they are tracking properly
  • Train and mentor new hires and other team members on our content management system operations and best practices

 

Required Qualifications:

  • Bachelor's degree in a related field
  • 2+ years of direct experience in website operations or web production support capacity
  • An eye for detail, you pride yourself on the quality of your work and don’t send anything out without triple-checking it
  • Strong working knowledge of HTML and CSS
  • Experience with Google Analytics and Google Tag Manager
  • Experience with Adobe Marketing Cloud products such as AEM and Target
  • Basic familiarity with IDEs, Terminal, or GIT
  • Ability to juggle a variety of projects and prioritize against competing deadlines
  • Strong communication skills that you will use daily for 1:1 discussion, writing, and presenting information to a group
  • Flexibility and adaptability in the face of change, if something isn't working we fix it. And then, we fix it again
  • Comfort with learning new technology quickly and navigating complex systems
  • Skill at analyzing and interpreting data and distilling it to solve problems and give actionable recommendations

 

This position is full-time and located in our Cambridge, MA office. Candidates must be authorized to work in the United States.

To Apply: https://hire.withgoogle.com/public/jobs/izotopecom/view/P_AAAAAAEAAHbIsve9vWzsOo

About iZotope

iZotope makes audio products and technologies that are used around the world. We have a wide range of customers, from the millions of consumers who enjoy our audio enhancement to GRAMMY-winning producers using our pro products to the corporations who license our technology for use in their own products. We are a growing team of highly motivated people who are constantly looking to innovate and improve the way we create and listen to audio.

About iZotope

iZotope makes Emmy-winning audio products and technologies that are used around the world. We have a wide range of customers, from the millions of consumers who enjoy our audio enhancement to GRAMMY-winning producers using our pro products. We are a rapidly growing team of highly motivated people who are constantly looking to innovate and improve the way we create and listen to audio.

©Copyright 2001-2019, iZotope, Inc. All Rights reserved.
License Agreement | Privacy Policy