The Customer Care mission:
To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights.
Under the direction of the Customer Care Team Lead your responsibilities will include helping customers with setup and configuration of wireless streaming devices on small office/home office networks. Spire team members will also be required to assist their fellow team members by providing basic support for our iZotope Music & Post-Production line of software suites.
What you will be doing:
Requirements of this role:
To be successful as a Customer Care Team Member at iZotope:
Members of the Customer Care team at iZotope come from a diverse array of backgrounds and areas of expertise that combine to create a unique and highly effective team. The following qualities are what all successful team members have in common.
This position is full-time and located in our Cambridge, MA office. Candidates must be authorized to work in the United States.
iZotope makes Emmy-winning audio products and technologies that are used around the world. We have a wide range of customers, from the millions of consumers who enjoy our audio enhancement to GRAMMY-winning producers using our pro products. We are a rapidly growing team of highly motivated people who are constantly looking to innovate and improve the way we create and listen to audio.